Resolução Alternativa de Litígios (RAL) — template base, a rever com um profissional jurídico e a completar com a entidade RAL específica do nosso setor antes de considerar definitivo.
In the event of a consumer dispute that cannot be resolved directly with us, and pursuant to Law no. 144/2015, of 8 September (which transposes EU Directive 2013/11/EU), you may resort to an official Alternative Dispute Resolution (ADR) entity for consumer disputes.
General information about ADR entities in Portugal is available on the Consumer Portal: www.consumidor.gov.pt.
You may also submit your complaint through the European Union’s Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.
You can also register any complaint directly in our Complaints Book (Livro de Reclamações).